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英国Paper代写:The influence of emotional labor on human resource management

2019-11-07 | 来源:51Due教员组 | 类别:Paper代写范文

下面为大家整理一篇优秀的paper代写范文- The influence of emotional labor on human resource management,供大家参考学习,这篇论文讨论了情绪劳动对人力资源管理的影响。情绪劳动是一种较为新型的劳动形式,对人力资源管理有重要的价值,但它对于组织与个人的影响却不容忽视,人力资源管理应该重视情绪营利的管理,因为只有让员工能够将情绪劳动做好,才能让员工与组织达到共赢的目的。

Modern human resources management with emphasis on the development of human resources and effective configuration, ignored the fundamental difference of human resources and other resources - people are emotional, excessive emotional labor to a certain extent will reduce the job satisfaction and performance, so the emotional labor has an important influence in the modern human resources management.

With the rapid development of modern economy, human resource management is becoming more and more toward modernization, the modern human resource management with emphasis on the development of human resources and effective configuration, ignored the fundamental difference of human resources and other resources is a mood, emotional labor refers to the laborer to control their emotions, to obtain a certain reward, it will affect the individual's physical and mental health, excessive emotional labor burden when the stress reaches a certain degree, will reduce the job satisfaction and performance. Especially with the advent of service-oriented economy and society, emotional labor, a new type of labor, has gradually emerged. The concept of emotional labor originated in the United States. How to face emotional labor in human resource management has gradually become a problem that modern human resource management should carefully consider.

"Why are you so tired when you sit at work every day?" According to Hoehsehild, an American sociologist, in addition to physical and mental labor, there is another equally hard work that has been neglected. This is called "emotional labor". The so-called emotional labor actually refers to a form of labor that requires employees to show a specific emotion of this position when working, so as to achieve the job objectives of this position. The essence of emotional labor refers to the management of emotions and emotional expression to meet the requirements of the organization. Professor Hoehsehild later expanded the definition of "emotional labor" in his book, emotions in organizations: "employees may need emotional labor in any job that involves human interaction." For example, nurses need to show care for patients, waiters need to show enthusiasm for customers and so on. Therefore, in these positions requiring frequent contact with others, service personnel are required to effectively manage their emotions to ensure the quality of service. At the same time, we should also see that when the emotions expressed by employees are not consistent with their real emotional feelings, emotional labor will face difficulties. At present, in organizational management, the importance of emotional labor is increasingly valued by managers. The use of emotional labor to cultivate employees' enthusiasm for work and positive feelings towards customers is conducive to the formation of the concept of love and dedication, customer first, and has a positive effect on improving organizational performance.

Along with the rapid development of modern economy, people become more and more high to the requirement of all walks of life, in which the result is a kind of different from the traditional manual work a new type of labor - emotional labor and mental labor, the labor since it is need to laborer to explicit emotional expression and behavior, so its very tall to the requirement of the physical quality of laborer, at the same time, the meaning of this for the organization and is quite important. However, as far as modern human resource management is concerned, there is still a lack of individual emotional considerations when considering the development and effective allocation of human resources. Therefore, the author makes Suggestions on the issues of emotional labor within the organization from the following aspects:

The recruitment and selection of talents, whether external or internal, should meet the conditions of job analysis, must strictly adhere to the emotional labor requirements of the post, the appropriate workers in the appropriate position. In fact, the recruitment process itself is also a kind of emotional labor. For human resource workers, selecting an employee with high emotional intelligence is a good start to carry out deep emotional labor, because emotional labor is largely affected by emotional intelligence. In the recruitment, enterprises should also according to the emotional labor characteristics of the post, based on the job analysis, the recruitment of employees with patience, tolerance and tenacity and high level of emotional regulation ability, in order to cope with the emotional load caused by long-term work.

Performance evaluation is one of the important functions of modern human resource management, and it also arouses the enthusiasm of employees. In performance evaluation, negative emotional effects of emotional workers can be controlled. Whether the required specific emotional state and behavior can be achieved as the main evaluation standard, and whether appropriate service behaviors can be evaluated. Through the expression of the degree of emotional control to assess, and the evaluation results included in the organization of personal career management part, let employees feel that the organization to their emotional labor and pay attention to the degree and effect of pay. Therefore, in today's era of service-oriented economy, it is particularly important to directly bring employees' emotional labor behavior and performance into performance evaluation.

Human capital is literally the benefit it brings to its owners and users. According to the previous human capital, employees' knowledge and skills are a kind of capital, and employers need to pay a certain amount of remuneration for such capital. Therefore, it can be seen that employers should also pay remuneration for employees' emotional capital in emotional labor. When employees continue to show the emotional state required by the company, they should provide spiritual or material rewards, and show the recognition and reward of emotional labor in the compensation, so that employees can continue to encourage good use of emotions.

To sum up, emotional labor is a relatively new form of labor, has important value to the human resource management, but it is for the influence of the organizations and individuals should not be ignored, human resources management should pay attention to emotional management of the profit, because only allow employees to emotional labor will do a good job, can let staff and the organization achieve the goal of win-win.

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