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Case Study Questions report范文-英国论文代写精选

2017-05-23 | 来源:51due教员组 | 类别:Report代写范文

以下是一篇关于Oz Net中有效沟通持续改进过程案例研究问题,本文由51due英国论文代写网精选。本文主要讲述的是为了有效地传达OZ网络的持续改进,重要的是我们使用各种通信方式。 OZ Net的管理应该与每个人沟通具体的持续改进过程。


a) Explain how you would effectively communicate the continuous improvement process throughout Oz Net. 


To effectively communicate continuous improvement at OZ Net, it is important that we use various methods of communication. The management of OZ Net should communicate with everyone the specific continuous improvement process. Note that everyone means all people both internal and external, including managers and other staff, suppliers and customers. The benefits and reasons for the continuous improvement must be told to everyone and that everyone must understand their role in the continuous improvement process and know what they are expected to do. Specifically, some methods that can be used to communicate to the staff include making posters to highlight improvements and success in visible areas; arranging meetings or information sessions to report success across teams and departments; hold company-wide party or dinner to celebrate success; and sending out newsletters and emails.


b) Describe how you could obtain feedback on the effectiveness of the continuous improvement process you have implemented.


Feedback is important because it is needed to determine if the continuous improvement process is being used correctly and how well it is working. Feedback enables managers to help others overcome challenges in using continuous improvement. Feedback is gathered to determine confidence in using continuous improvement. I would sent out surveys through emails quarterly about continuous improvement, whether everyone understood their roles and expectation or not. I will also set up a mail box for people who would like to drop their comments anonymously. 


4、List the typical reasons why coaching and mentoring is needed to support continuous improvement. Explain how you would effectively coach and mentor Oz Net employees to adapt to the new continuous improvement process being implemented at Oz Net. 


Coaching and mentoring is needed because we can train people on the correct use of the continuous improvement process; provide assistance with problem solving and other stages in continuous improvement; provide support and encouragement on continuous improvement; provide and receive feedback on the continuous process; teach and coach specific skills in the continuous improvement process; assist with difficulties in using the continuous improvement process; set a best practice example of how to use the continuous improvement process. I would effectively coach and mentor the employees by holding training classes and having professionals to teach them more about continuous improvement.


5、Review the progress and issues at Oz Net to identify all the areas in need of improvement.

Use a fishbone diagram (template provided) to identify the possible causes and effects of each problem. You must include areas of: people, technology, customers, process, profit, and product.

Case Study Questions ,OZ网络,英国代写,论文代写,英国论文代写

6、Based on the major problems identified on your fishbone, describe some of the:


a)methods/tools you would use to gather more information and measure the problems. 

There are many ways that can be used to gather more information and measure the problems such as using computer based systems, database software, project management software, web based systems, reporting requirements, and telecommunication tools including video, phone or email. The sources of information can come from surveys, meetings, reports, complaints, discussions, feedback, employees and etc.

b)tools you could use to evaluate and analyse the information. 

The fishbone in the previous question is one of the ways to analyse the information. Other ways include graphs, flow charts or process maps, Pareto charts, best practice, benchmarking and other quality tools.

c)explain why these steps are important for continuous improvement

These steps are important because without these, we cannot create solutions and recommendations. Only by correctly analysing the problem can we successfully identify the exact measures that we need to generate a solution and change the current situation to a better one.


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